The cable tv guy’s strategies: Technician claiming to get results for energy Warner cable tv are advising all on Reddit

People saying to be a period of time Warner Cable specialist is actually spilling ways on Reddit.

Times Warner wire, the second-largest company of TV and websites in the usa, advised Quartz that it is considering the posts. “We’re incapable of validate if this person is actually a present or former staff member,” a spokesman said.

Reddit individual cableguy_the begun an “Ask Me something” (AMA) bond, uploading photographs of their ID badge and uniform as purported proof his work. Their solutions to the questions arriving are extremely candid. Listed below are some highlights (typos preserved).

On Comcast’s pending acquisition of Time Warner Cable:

We want the merger because the current class in charge may be the worst in latest records. A lot of people getting fired because of difficult metrics. All of the electricity was directed at customer care staff and removed through the people who actually visit the homes and fix troubles . It’s a mess and providers has been operated like crap IMHO [in my personal humble advice].

Throughout the stress between professionals and customer care associates:

Yea customer service reps and techs tend to be combat a battle that nobody views. We hate all of them, they detest united states. They tell visitors the thing is the equipment whenever it rarely is. We tell people to simply disregard what the man regarding mobile says because it’s likely that great, they have never wired a house, hung a drop or set cable tv.

On what’s actually completely wrong along with your relationship:

Don’t believe 50percent of what the agent about cellphone lets you know. Just arrange the technology. Allowed him function. He’s accomplished this before. The representative just answers cell phones. it is hardly ever the equipment inducing the problem.

Throughout the secret to getting much better assist:

Whenever a technical arrives ,ask for their superiors wide variety. Make sure he understands its not burning him but to elevate an issue. He could phone his sup to be certain their cool but that can help.

On what’s stopping faster net grab speeds:

Honestly, standard analogue cable tv. It takes right up sooo much data transfer . 1 channel per regularity vs connecting several frequencies to supply 8 stations for a downstream and 4 for an upstream . Even as we get 100percent electronic tv.. Internet can get more quickly. In addition congestion. If you reside around a college it is the worst . Grandmother might use the girl 15 meg for e-mail and scanning but youthful Johnny college kid sucks up the data transfer in the area making use of netflix and torrenting and games. However they spend exactly the same. IMHO what might fix this is capping data and offering people uncapped increase.

On exactly why splitting their cable tv connection was a bad idea:

Investing in a splitter just to attenuate the sign is actually foolish we actually have issues known as attenuators which do this without incorporating needless splitter. But it’s true that way too much alert is simply as terrible as insufficient we name that distortion

On whether this Reddit AMA will definitely cost your his Trans dating website task:

I might end up being fired based on just who grabs me personally. I might buy a bonus the so very hard to share with making use of the means this company is currently structured.

About how Wi-Fi indicators is unreliable, and can feel vanquished by doorways and wall space:

Certainly most evident. Plaster walls especially.Solid lumber doorways, being in a basement whenever the router is on the second floor or the other way around. Wi-fi was a fickle beast.

On the “broken” cable modem:

Yea I listen this a large amount. I would state in confirmed season I would say 5per cent for the modems We swapped are in fact defective. We create a lot of canine and pony tv series and simply change they anyhow. The problem is more often than not not devices related. Modems either efforts or they don’t. There is thus small in-between. These include easy tools. You will find program clientele utilizing my laptop computer everything working perfectly, then change to their own gear and every little thing visits shit. They nevertheless demand an innovative new modem..Its insanity.